FAQ
Questions doctors actually ask.
Straight answers, no hedging. If yours isn’t here, ask us directly — contact@repletecare.com reaches a human.
How is this different from other EMR options in India?
Three things. The consultation sits on one screen with last visit carried forward, suggested medicines and investigations against each diagnosis, and front desk, nurse and doctor working one live queue, so the screen keeps pace with the OPD instead of holding it up. The ambient scribe drafts the note in ten Indian languages and English and follows the switching between them. And the clinical harness tracks what a complete consultation would have covered and prompts you while you can still act on it, built specialty by specialty, starting with neurology.
Is RepleteCare really free for doctors?
Yes. There is no subscription fee for the core platform. We built it because good clinical software should not be priced out of reach for the solo practitioners and small clinics who need it most.
Does RepleteCare cover the front desk and the nurse, or only the doctor?
All three. The front desk gets a board with one column per doctor, who is in consult, who is at vitals, who is waiting for checkout, plus booking, check-in, bills waiting and ₹ collected. The nurse gets a vitals worklist that sends the patient through to the doctor with one tap, allergies flagged in red. The doctor gets the queue, Today’s stats and the consultation screen; each role has its own sign-in and sees only what its job needs.
What if I would rather not dictate?
Then don’t. The scribe only runs when you press Dictate; the EMR works by hand: Yes/No grids for past history, ‘From last visit’ chips, medicines and investigations suggested for the diagnosis you pick and added with a tap, and your own templates for advice and examination. The scribe is a way in, not a requirement.
Which languages does the ambient scribe understand?
Ten Indian languages plus English: Hindi, Bengali, Telugu, Marathi, Tamil, Urdu, Gujarati, Kannada, Malayalam and Punjabi. It also handles code-switching, you asking in English and the patient answering in Marathi mid-sentence, which is how most Indian consultations actually run. Advice on the prescription prints in the language you pick from the Advice dropdown in the consultation. If yours is not on the list, tell us when you request access; that is how we prioritise which comes next.
What is the clinical harness, in plain terms?
It is a second system listening alongside the scribe. It holds a model of what a thorough consultation for this presentation would cover, and surfaces what has not come up yet: a question not asked, a red flag not excluded, history that would change the plan. It is designed to appear in a side panel during the visit, so a gap gets closed in the room instead of surfacing a week later. It prompts; it never diagnoses, never prescribes and never writes to the chart, and you can dismiss any prompt or switch it off for a patient or the whole practice. It is being built specialty by specialty, starting with neurology; early-access doctors are the first to use it.
Does the harness diagnose the patient?
No. It raises questions and considerations; it does not diagnose, does not present a differential as a conclusion, and never writes to the chart on its own. Every prompt is something you ask, dismiss or ignore. It is decision support in the strict sense — the clinical decision remains entirely yours.
What if the harness prompts something irrelevant?
Dismiss it and it goes. Prompts you address disappear as you address them, so the panel shrinks through the consultation rather than nagging. If you don’t want it at all, you can switch the harness off for one patient or for your whole practice — the scribe and the EMR work exactly the same without it.
Is the consultation recorded, and does the patient know?
Ambient capture runs with consent, and the interface always shows when it is listening — there is no hidden microphone. The output that matters is the structured clinical note; audio handling follows the same India-hosted, encrypted, role-based access rules as the rest of your patient data.
Can prescriptions print on my own letterhead?
Yes. Upload your clinic logo, header and footer, set the doctor’s name, qualifications and registration number, and choose the colour of the clinic name and section labels. On plain paper the app prints the letterhead; on pre-printed stationery it leaves the space clear so nothing overlaps. Advice prints in the language you pick from the Advice dropdown, and a ‘Call 108 / nearest hospital’ line is always included.
Can I see a patient’s earlier visits, including with a colleague?
Yes, within your clinic and subject to role-based access. A patient’s record shows every visit as a timeline across the doctors who saw them, with uploads, forms and bills on their own tabs. Trends charts their vitals across visits, and the consultation screen brings back the last prescription or the last set of investigations with one tap.
How does follow-up between visits work?
You set the follow-up from inside the consultation and book it there. RepleteCare then follows up on WhatsApp, doctor-governed throughout: adherence check-ins, chasing the lab report, reading it when it arrives, and if the nudges go unanswered a task lands with your clinic staff. A clinical question from a patient goes straight to your worklist; a bot never answers it.
Can I see patients by video?
Yes, for clinics that switch it on. Patients book a video visit in the RepleteCare app and join from a waiting room that opens at the appointment time; teleconsult consent is recorded for every visit and checked on your side before the call. It runs under India’s Telemedicine Practice Guidelines and tells patients it is not for emergencies and to call 108.
Does the patient app carry my clinic’s branding?
The app is RepleteCare’s, with your clinic’s name and your doctors inside it: a patient sees your clinic, books with your doctors and gets the results you release. Everything printed or sent from the clinic, prescriptions, advice, certificates and consent forms, carries your letterhead and your name. There is no separately branded app per clinic today; if that matters to your practice, tell us when you request access.
Do my patients have to use the app?
No. Walk-ins are checked in at the front desk and leave with a printed prescription. The app adds booking, video consults, results released by you, notifications and one number for the whole family; patients sign in with an OTP by SMS or WhatsApp, no password.
Which specialties are available today?
Neurology has the deepest build — covering stroke, epilepsy, headache, movement disorders and dementia care — with cardiology, endocrinology, nephrology and oncology following, built the same specialty-first way. What the harness knows to look for is built per specialty, not from a generic checklist.
When will my specialty launch?
We have not committed public dates yet — each specialty ships when it meets the same depth bar neurology set, not before. Request early access and tell us your specialty; we will keep you posted as it gets close.
What happens to my patients’ data?
It is encrypted, hosted in India, and handled in line with the DPDP Act and ABDM’s data-sharing framework. Access is role-based and fully audited — you control what is visible in a patient’s chart and who can see it.
Does RepleteCare work without an internet connection?
Yes — consultations and prescriptions work fully offline, syncing automatically once you are back online. A note started during a power cut is never lost.
Is RepleteCare ABDM and ABHA compliant?
Yes — integrated from the ground up rather than added on afterward. ABHA is native to the platform, not a bolt-on.
Can I bring my existing patient records over from another system?
Every practice’s setup is different, so we handle this case-by-case rather than making a blanket promise. Tell us what you are moving from when you request early access, and we will walk through what is possible for your records together.
Do I need special hardware?
No — it works on the desktop, tablet or phone you already have.
How do I get started?
Request early access through the Contact page — tell us your specialty, your city and the languages your clinic runs in, and we will be in touch as your specialty rolls out.
Still weighing it up?
The fastest way to evaluate an EMR is against your own patients. Request early access — neurologists can start now.
No subscription fee for the core platform. No hardware to buy. Works through power cuts.